1. General terms

• Prices are in Australian Dollars (AUD) and subject to change.
• Offers and promotions may be withdrawn at any time.
• Half & Half is unavailable for medium or gluten-free pizzas.
• Gluten-free bases are only available in medium size (11 inches).
• Customisations incur additional charges shown in the basket.
• Extra toppings require payment even with 10 tokens applied.
• Large starter pizzas cost the same as large traditional pizzas.
• In-store kids' pizzas: any flavour for $15 ($2 extra for Signatures/Seafood, juice excluded).

2. Delivery fees & surcharges

• A $4.99 delivery fee applies to delivery orders.
• A 15% surcharge applies on public holidays.
• Minimum delivery order is $25 (excluding fees and holiday surcharges).

3. Customisation & additional charges

• A $2 surcharge applies for Half/Half pizzas, available on large pizzas only.
• Ingredient removal is free; additions cost extra.
• Large starter pizzas match large traditional pricing.

4. Catupiry strips policy

• Chicken Catupiry Pizza includes 10 strips.
• Five Cheese Pizza includes 5 strips.
• Paid extras receive 5 strips.
• Double orders are required for additional strips.

5. Vouchers & promotions

• Only one (1) special voucher can be used per order.
• Special vouchers include 10 Tokens, a free drink, or a free dessert.
• Vouchers cannot be stacked with other coupons.
• A maximum of 10 tokens can be applied per order.
• Customers without purchase history may need to show 3 receipts.

6. Refunds & credits

• Online refunds are processed through head office and are not immediate.
• Store credit is preferred over refunds, at the owner's discretion.
• Vouchers may be created for future online orders.

7. Delivery policy

• Drivers have a 10-minute wait time if a customer does not answer, and will attempt 2–3 phone calls.
• The manager decides whether to leave an order safely or return it.
• Drivers may enter premises but not homes.
• Stores and delivery drivers only carry $20 in change at any time.

8. Loyalty program

• Tokens are earned through the official website/app only.
• Third-party platform orders (Uber Eats, DoorDash, Menulog) are ineligible for tokens.
• Only 10 tokens can be redeemed per order.
• Regular customers may need to show 3 receipts to verify their status.

9. Allergy & dietary information

• Our menu includes halal, gluten-free, vegan and dairy-free options.
• We cannot guarantee that any menu item will be completely free from allergens.
• Cross-contamination is possible in shared preparation areas.
• An allergen list is available online or in-store. Customers with severe allergies should contact the store first.

10. Order cancellations

• Confirmed, paid orders may not be cancellable.
• Contact the store within 30 minutes for any order issues.
• Refunds or replacements will be issued at I Love Pizza's discretion.

11. Third-party delivery platforms

• Prices and availability may differ from our direct channels.
• I Love Pizza is not responsible for third-party delays or app issues.
• Third-party orders are ineligible for loyalty tokens or promotions.

12. Payment & pricing

• We accept credit/debit cards, PayPal and other options offered on the website.
• Phone payment surcharges may apply.
• All transactions are processed in AUD.

13. Contact

For any questions about these terms, email our head office at info@i-love-pizza.com.au.